Volunteer Now - Privacy Policy

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Volunteer Now/Volunteer Now Enterprises obtains information about you in the course of the dealings it has with you.  This privacy policy explains how we use any personal information we collect.

What information do we collect about you?

The only information we hold about you is the information you provide and our own records about services we have delivered.  The only information our website automatically records is your IP address.  These IP addresses are not linked to any personal data and visitors to our website remain anonymous.

How will we use your information?

We use the IP addresses to assess which pages on our website are most popular.  We use the personal information you provide about yourself to find a volunteering opportunity, analyse statistics anonymously and market our services where appropriate.  

As defined by the Information Commissioner’s Office (ICO), the lawful basis for processing your information is when:

        Consent of the data subject is given;

        Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract;

        Processing is necessary for compliance with a legal obligation;

        Processing is necessary to protect the vital interests of a data subject or another person;

        Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

        Necessary for the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.

Who will we share the information with?

If you have registered your information for volunteering, we will only provide your information to another organisation for the purposes of finding a volunteer placement.  If you have registered for training, we will share your information with the relevant trainer and venue as required.  Any other information will only be shared with staff on a need to know basis or with another organisation as part of a statutory obligation.

How do we store your information?

We store all your information securely, we restrict access to only those who need it and we train our staff in handling information securely.  Your information will only be retained for as long as necessary.  Your information will normally be deleted or destroyed 3 years after the end of your relationship with us, or 7 years in the case of financial records.


We will not pass your information on to a third party for marketing purposes.

Whenever we collect information which may be used for marketing, we will inform you and you will have the opportunity to opt in or out.  At any time, you have the right to stop us from contacting you for marketing purposes; you can do this by email or post (see contact details below).  

Access to your information

You have the right to request a copy of the information that we hold about you.  To request this information you can email kelli.cleland@volunteernow.co.uk or write to the Data Protection Officer at the address below.

We will require proof of your identity before the information can be given.  There is no set charge for this service, but an administration fee may be charged in some circumstances; you will be advised if this is the case.  We aim to reply as promptly as possible within one month of the request.  Some more complicated requests may take longer; you will be advised if this is the case.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

How to complain about our handling of your information

If you are not happy with the way we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO).  Information about how to make a complaint can be found at www.ico.org.uk.


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Other websites

Our website may contain links to other websites of interest.  This privacy policy only applies to this website, so when you click on a link to another website, you should be aware of their own privacy policies.

Changes to our policy

We keep our privacy policy under regular review and any changes to the policy will be updated on this web page.  The privacy policy was last updated February 2018.

Contact us

If you have any questions about our privacy policy or the information we hold about you, please contact us by:


Telephone: 028 9023 2020

Post: Data Protection Officer

         Volunteer Now

         34 Shaftesbury Square


         BT2 7DB