NEW World Host 2020 Launched

On Monday 8 June, People 1st International launched WorldHost 2020, a bite-sized e-learning module which extends the globally recognised WorldHost customer service programme, to help businesses to maintain a positive reputation and increase customer confidence post Covid-19.

Customer facing industries across the world have been severely impacted by Covid-19, with businesses having to close their doors and adjust their operations.

So as the world gradually returns to a ‘new normal’ post the pandemic, what will the customer service landscape look and feel like?

It is highly unlikely that life as we know it will return to normal immediately. Businesses will encounter a new set of ever evolving challenges, many of which will need tackling by staff on the front line.

Addressing the challenges of customer interaction, fears of crowds and infection will be an essential part of the customer experience to ensure repeat business.

Giving service professionals the skills required beyond Covid-19

Our new ‘WorldHost 2020’ solution extends our globally recognised WorldHost customer service programme to integrate new measure of hygiene and social customer experience factors following Covid-19, helping to assure business leaders that they can reopen their doors with confidence.

WorldHost is recognised for delivering the highest level of customer service at some of the most high profile global events including the London 2012 Olympics, Eurovision 2017 and most recently The Open 2019 in Portrush. Our programmes have trained hundreds of thousands of individuals to support all scales of businesses, ranging from small start-ups through to large-scale events.

A new bite-sized e-learning solution

‘WorldHost 2020’ addresses the challenges of bringing furloughed, redeployed and redundant customer-facing employees back to work and giving them the new skills required in a post Covid-19 world.

The new bite-sized e-learning module prepares your service professionals for front-line duty and meets the Professional Standard for Service Operators. Exploring the key changes that service professionals will encounter on a day to day basis, the programme focuses on three key aspects; the working environment, peoples behavioural changes and health, safety and hygiene.

To make it accessible for all types of organisations the programme is being offered at a reduced rate of £5+VAT per participant.

View the programme overview >

A symbol of reassurance to your customers

Businesses that train all their front line staff can apply for a ‘WorldHost 2020′ badge to display on physical entrances and digital platforms. This will give the public reassurance that investment in personal protection and social safety measures are in place – giving a symbol of great practice post Covid-19, addressing fears, expectations and building consumer confidence.

This is the ideal solution for businesses that want to equip customer-facing teams with the knowledge, skills and behaviours to meet and greet their customers and visitors with confidence, warmth and a smile – assured they are doing the right things to protect themselves and their guests.

If organisations or individuals are interested in completing this elearning training, email the name and email address of the participant(s) to Raquel.rodrigues.keenan@volunteernow.co.uk.